Do you have a general question or need info on your order? We are at your service. Email Kathy@ShaggyChicApparel.com for assistance. Emails will be answered during normal business hours, Monday-Friday. Please allow us 24 hours to reply.
A Return Merchandise Authorization (RMA) number is required for all returns. Please contact Kathy@ShaggyChicApparel.com for assistance. Merchandise to be returned must be in the condition received with RMA number clearly indicated on the outside of the packaging. Returns must be received within 30 days from the date of order. You must include a copy of your order confirmation when returning or exchanging merchandise. Return freight is the responsibility of the consumer. Return freight will be reimbursed after receipt of product if due to defective product only.
You will be notified via email when you return has been received and a credit or exchange has been processed. Shipping is not refundable. Please note that it is possible that your exchange item may be out of stock by the time your return is received. If your exchange is out of stock or on back order, a refund or store credit may be issued.
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