Customer Service

Do you have a general question or need info on your order? We are at your service. Email for assistance. Emails will be answered during normal business hours, Monday-Friday. Please allow us 24 hours to reply.


A Return Merchandise Authorization (RMA) number is required for all returns. Please contact for assistance. Merchandise to be returned must be in the condition received with RMA number clearly indicated on the outside of the packaging. Returns must be received within 30 days from the date of order. You must include a copy of your order confirmation when returning or exchanging merchandise. Return freight is the responsibility of the consumer. Return freight will be reimbursed after receipt of product if due to defective product only.

You will be notified via email when you return has been received and a credit or exchange has been processed. Shipping is not refundable. Please note that it is possible that your exchange item may be out of stock by the time your return is received. If your exchange is out of stock or on back order, a refund or store credit may be issued.


If you no longer wish to receive our newsletters and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at

If you would like to mail your unsubscribe request, please send to:

Shaggy Chic Apparel, LLC
Attn: Customer Service
P.O. Box 670483
Dallas, TX 75367-0483


Shaggy Chic Apparel, LLC values the users of our website. Your privacy and trust are very important to us. We recognize that you may be concerned about our collection, use, and disclosure of the personally identifiable information that we collect when you use the website.

We use personal information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving Shaggy Chic services and the website, fulfilling requests for information, producing and shipping the products that you order, and providing customer support.

Your personal information will not be given or sold to third parties.